You will be assigned a named project support worker to be your key-worker. They will work with you to assess your needs, support you whilst you are here and help you to find somewhere to live when you leave.
They will listen to you. They will not judge you. They will ask you what you want to achieve as well as giving you information about what options are available to you. As far as possible, they give you choices and help you to get where you want to go.